Question 1

Do you have a sales and after sales services network for your products pan-India?

Accepted Answer

Yes, we do have dedicated sales and service staff to provide on-site warranty services as well as services under PMC/CMC for all our products across the country directly or through our channel parnters based at various locations all over India up to Nepal. For customers outside India the services are provided online through video calling facilities or on mutually agreed terms on case to case basis by deputing our service engineer at customer site.

Question 2

Are you products registered in the Indian GeM portal?

Accepted Answer

Yes, our fermenters, high quality water purification systems, portable water filtration kit, hatching incubator, portable water analysis kit and customized products under universal category are available on GeM portal for instant purchase.

Question 3

Are you a MSME company?

Accepted Answer

Yes we are a MSME registered company under Udyam of Minsitery of MSME and manufacturing our products under 'Make in India' program of GOI. Additionally we are registered with NSIC as well.

Question 4

What are the standard certifications complied in manufacturing your bioreactor/fermenter?

Accepted Answer

We follow compliance to ISO/CE/ICE(equivalent to BIS)/GMP/ASTM certifications standards.

Question 5

Which is the most economical fermenter range for first time users or students of colleges and universities?

Accepted Answer

Our autoclavable type lab scale fermenters and semi automatic modular type lab scale fermenters meet the requirement of the said users with minimum possible pricing.

Question 6

Are your fermenters fully or semi automatically controlled?

Accepted Answer

Yes we have both types i.e fully automatic and semi automatic fermenters to match the budget requirements of end users.

Question 7

Can we use any fermenter for any application?

Accepted Answer

No, for different applications the design of the fermenter differs and we need specifically designed fermenters for any particular application

Question 8

Can Bio-Age help in customiztion of fermenters suitable for end-user application?

Accepted Answer

Yes, we already have different variants of different scale fermenters for meeting most of the end-user applications. However we can redesign/customize bioreactor/fermenter suitable to the required application.

Question 9

What is the minimum and maximum working volume size you can offer?

Accepted Answer

We can manufacture and supply standard sizes starting from 1L capacity to 50,000L capacity. However we can also manufacture smaller sizes in cae of any specific user demand.

Question 10

Do we need IBR certification for the steam generator?

Accepted Answer

For lab scale application baby boliers we do not need IBR however for the Production scale boilers it is required.

Question 11

For lab scale fermenter do we need the boiler or autoclave for sterilization?

Accepted Answer

Only for the insitu sterilizable fermenter we need boiler/steam generator and for autoclavable type lab fermenter we need suitable size/capacity vertical autoclave.

Question 12

Do we need to buy all the utilities alongwith the fermenter?

Accepted Answer

You are not required to purchase them separately if your current specific requirements of the fermentor have already been met.

Question 13

How to decide about the requirement i.e. the size and capacities of the Chiller, Steam generator and air compressor for the fermenter?  "

Accepted Answer

Our technical team duly suggests the user about the utilities specifications matching to the buyers fermenter unit.

Question 14

Can we design the water purification system as per the customized requirement of buyer?

Accepted Answer

Yes being the manufacturer we can definitely deliver the product as per the requirements.

Question 15

Which type or Grade of water your water purification system produce?

Accepted Answer

Our different water purification system models produce different combination of grades of water. The Model Direct Ultra produces Grade I and III. Dura Q classic produces Grade I and II. Dura Q Premium produces Grade I,II and III. Lab Ultra produces only Grade I and Analytica produces Grade II only. Lab Q I and Lab Q II produces Grade III only.

Question 16

Who are and how many current users of your ultra pure water purification system are in the market?

Accepted Answer

There are more than 1000 plus current satisfied users in all Govt./Semi Govt./ ICAR/ICMR/CSIR/DAE/States and central government testing labs and universities/ colleges/Food and Pharma companies across India and Nepal.

Question 17

Do you have any economy model as a substitute to the conventional glass distillation unit?

Accepted Answer

Yes we have our Lab Pure water purification system model which replaces the distillation unit and give double water output than distillation and also saves the wastage of our valuable national resources like Water and electricity.

Question 18

Are these models in ready stock for immediate delivery?

Accepted Answer

Yes we keep sufficient stock with us to meet the urgent need of  buyers under GeM portal and also other private customers.

Question 19

Which Water Quality Standards do our water purification systems comply to?

Accepted Answer

Our Water purification systems comply to the world water quality standards like ASTM and CAP.

Question 20

What are the Quality certifications which your systems have obtained?

Accepted Answer

Our products carry ISO/CE/IEC/GMP/NSIC etc. certifications plus third party NABL accredited laboratory test certificate.

Question 21

Are these equipments in ready stock?

Accepted Answer

Yes most of the time they are readily in stock. Otherwise available within a week.

Question 22

Do you have all the required equipment for a small laboratory?

Accepted Answer

No we manufacture only a limited range of laboratory equipments as mentioned in the website listing.

Question 23

How about the after sales service for these equipments?

Accepted Answer

We have after service support all over India with our trained service engineers and our channel partners. For serviceability in other countries please enquire us.

Question 24

Does your set of consumables cartridges fit interchangeably with all your water purification system models?

Accepted Answer

No. For different models you need different sets of the consumables and cartridges. Some of the cartridges may be common to all models but most are dedicated to the specific models.

Question 25

Do you have the consumables and cartridges set in ready stock?

Accepted Answer

Yes most of the time they are readily available. Otherwise it can be made available within a weeks time.

Question 26

Can we buy the set of consumables cartridges for our water purification system directly?

Accepted Answer

Yes you can buy the consumables directly from us. You only have to inform us about the model of our water system you own and some details about the issue if there's any. In case of a Government based buyer we can provide you a sole supplier and price reasonability certificates.

Question 27

Is your bio composter only for domestic usage?

Accepted Answer

It can be used in managing domestic kitchen waste as well as Hotels/housing societies/Hospitals and industries kitchen waste as the size can be scaled up accordingly.

Question 28

How does your bio composter manage larger size pieces of kitchen waste material?

Accepted Answer

On need basis we give attachment of kitchen waste crusher alongwith bio composter to breakdown the size to smaller pieces for better and fast conversion to compost.

Question 29

How is your Bio composter unique and different than other available systems in the market?

Accepted Answer

Our Bio composter incorporates a novel patented design which converts the kitchen waste into compost within 10-15 days time as compared to the 35-45 days cycle of currently available systems in the market.

Question 30

How much quantity of kitchen waste our bio composter can handle in a single go?

Accepted Answer

Our bio composter can be designed and made from 25 kg to 2000 kg plus waste at a time. Higher capacities made only on demand basis.

Question 31

What Grade of steel is used in your bio composter and why?

Accepted Answer

Our bio composter is made of Stainless steel 304 grade which doesn't corrode, has good aesthetics and long life of the unit.

Question 32

How to get associated for any such collaboration with Bio-Age?

Accepted Answer

Write an Email to us or call on us as per your convenience.

Question 33

My field is not mentioned or the product range offered does not meet the requirement

Accepted Answer

If our products range does not fulfill your existing or any future planned application then a new product development can be taken up jointly to meet your current or future products requirements. Bio-Age has already successfully completed many jointly collaborated projects with institutions like DRDO/INST/P Univ./CIPHET and ICGEB and private companies alike.

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