Privacy Policy

Effective Date: 1 August 2026

Bio-Age Equipment & Services ("Bio-Age", "we", "us", or "our"), a manufacturer and distributor of biotechnology equipment headquartered at Plot No. 217, Industrial Area Phase 9, Mohali, 160062, Punjab, India, is committed to protecting the privacy of visitors to our website www.bioageindia.com (the "Site") and individuals who otherwise interact with us.

This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you.

By using the Site or otherwise providing us with your information, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Information You Provide to Us

Contact details such as name, company name, job title, email address, phone/WhatsApp number, and postal address, submitted through our contact forms, "Enquire" requests, WhatsApp chat, or email.
Enquiry details such as the products, services, or applications you are interested in, and any message content you choose to share with us.
Information provided when registering for training programs, requesting brochures, or applying for distributorship or vendor partnerships.
Any other information you voluntarily provide when corresponding with our sales, marketing, or support teams.

1.2 Information Collected Automatically

Technical data such as IP address, browser type, device type, operating system, and general location, collected automatically when you browse the Site.
Usage data such as pages visited, time spent on pages, referring website, and clicks, collected via cookies and similar tracking technologies used by our website platform (Wix.com) and any connected analytics tools.

1.3 Information from Third Parties

Business enquiries and leads received through platforms such as IndiaMART, LinkedIn, and other B2B marketplaces or social media channels, where you have chosen to contact us or share your details through those platforms.
Publicly available business information (e.g., company name, industry, published contact details) used to identify and reach out to prospective business customers, consistent with standard B2B marketing practice.

2. How We Use Your Information

We use the information we collect to:

Respond to enquiries, quotation requests, and support requests.
Provide information about our products, services, applications, and training programs.
Process orders, installations, calibration, maintenance, AMC/CMC, and warranty services.
Communicate with you via email, phone, or WhatsApp regarding your enquiry or ongoing business relationship.
Send marketing communications, product updates, or newsletters, where you have consented or where permitted by applicable law (with an option to opt out at any time).
Improve our Site, products, and services, and understand how visitors use the Site.
Maintain internal business records, including sales and lead-tracking systems.
Comply with legal, regulatory, tax, and accounting obligations.

3. Cookies and Tracking Technologies

Our Site is built on the Wix website platform, which may use cookies and similar technologies to operate the Site, remember preferences, and gather analytics about visitor behaviour. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; please note that disabling cookies may affect the functionality of certain parts of the Site.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

With our employees, distributors, and authorised service partners, solely for the purpose of fulfilling enquiries, orders, installation, and after-sales support.
With trusted third-party service providers who support our operations, such as website hosting (Wix.com), email service providers, and communication tools (e.g., WhatsApp Business), who are bound to handle information only as instructed by us.
With business platforms such as IndiaMART or LinkedIn, to the extent necessary to respond to leads or enquiries generated through those platforms.
Where required to comply with applicable law, regulation, legal process, or governmental request.
In connection with a merger, acquisition, or sale of business assets, subject to appropriate confidentiality safeguards.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including maintaining business and sales records, complying with legal and tax obligations, and resolving disputes, after which it is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion or erasure of your personal information, subject to our legal and legitimate business retention needs.
Withdraw consent to marketing communications at any time (e.g., by replying "unsubscribe" or contacting us directly).
Raise a grievance regarding the handling of your personal information.

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Third-Party Links

Our Site may contain links to third-party websites or platforms (including social media pages, IndiaMART, and WhatsApp). We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their respective privacy policies.

9. Children's Privacy

Our Site and services are intended for business and professional use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@bioageindia.com
Address: Plot No. 217, Industrial Area Phase 9, Mohali, 160062, Punjab, India
WhatsApp / Phone: +91 90410 26507
Working Hours: Mon–Fri 8:00 AM–8:00 PM, Sat 9:00 AM–7:00 PM, Sun 9:00 AM–8:00 PM

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Effective Date" at the top of this Policy indicates when it was last revised. We encourage you to review this page periodically.